Terms and Conditions
1. Website & Product Disclaimer
The information on this website is designed for educational purposes only. It is not intended to be a substitute for informed medical advice or care. You should not use this information to diagnose or treat any health problems or illnesses without consulting your doctor. Please consult a doctor with any questions or concerns you might have regarding your condition.
If you have a specific medical condition or are taking medication, please consult your doctor before starting any of our Programs or taking any of our products. If symptoms persist consult your healthcare professional.
If you are under the age of 18 please seek parental permission to use this product. If you are pregnant or breastfeeding, please consult your doctor before using any of our products.
Our products should be used in conjunction with a healthy, balanced diet. Excessive abdominal pain, nausea, diarrhoea or vomiting are not normal symptoms of any of these products. If these symptoms occur, please cease use and consult a health care practitioner.
2. Terms of Website Use
Ownership of website and content
Chai Protein owns the website and, unless otherwise indicated, owns or is licensed to use all content and other material appearing on the website. The material on this website is protected by copyright under the laws of Australia and may not be used without written permission by Chai Protein. No trade mark (whether registered or not) that is displayed on this website may be used in any way without the prior written permission of Chai Protein.
Chai Protein cannot guarantee any data or program available for download on this website (or any linked website) is free of viruses or other spyware, and you agree that you assume the risk of any damage to your computer as a result of using this website.
Accessing our site
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time or for any period.
Chai Protein provides this website and its contents on an “as is” basis, and makes no representation as to the accuracy, completeness, currency or reliability of the information contained on this website. Chai Protein will not be liable in contract, tort (including negligence) or otherwise to you for any direct, special, indirect or consequential loss or damage (including loss of profits or loss of data) arising out of or in connection with this website.
Links from our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
Transactions concluded through our site
Contracts for the supply of Chai Protein products formed through our site or as a result of visits made by you are governed by our terms of product purchase published on this website.
Viruses, hacking and other offences
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
3. Terms of Product Purchase
In addition to the Terms of Website Use, these terms of product purchase (“the Purchase Terms”) set out the additional terms and conditions under which you may purchase from Chai Protein products appearing on this website. By completing the customer registration process and purchasing products from this website, an agreement exists between you and Chai Protein once Chai Protein accepts an order. Each accepted order is a separate agreement.
To ensure that you receive “Chai Protein Points” from your purchase, you must complete the customer registration process before placing any orders. If you check out as a “Guest”, you will not be eligible to receive any points for your purchase. You warrant that all information and data provided by you is accurate, complete and up to date. You must take responsibility for the safekeeping of your username and password, as you are liable if an unauthorised person uses your username and password.
If you input an incorrect shipping address on your order, you must immediately contact us at firstname.lastname@example.org to update your shipping address details. If the order has already been processed or shipped by the time we receive your email, it is strictly your responsibility to locate the parcel and to pay any shipping and handling costs to have it re-delivered to you if the parcel is sent back to Chai Protein. Chai Protein is not liable if the parcel cannot be located and we will not be expected to send out another product to you for free.
If the parcel is sent back to Chai Protein and you would like to cancel your order, thus seeking a refund, Chai Protein agrees to refund you the total amount paid by you, less shipping and handling fees.
You place an order with Chai Protein by selecting products and clicking the “place order” button on the checkout page. Chai Protein reserves the right to accept or reject an order for any reason including without limitation; unavailability of product, an error in the price, image or the product description, or error in your order. Orders are deemed received by Chai Protein at the time of successful transmission of the order and you will thereafter be unable to cancel the order. Orders are deemed accepted by Chai Protein upon Chai Protein acknowledging such order or failing to reject such order within 14 days.
Chai Protein uses its best endeavours to ensure products ordered are available for delivery and in most cases will notify you where a product is unavailable prior to you completing your order. However you acknowledge that in some cases this is not possible and Chai Protein may need to reject an order you have placed for a product where Chai Protein establishes that it is actually unavailable for delivery. In such cases Chai Protein will refund in full all amounts you paid in respect of such unavailable product.
Variation of Products and Price
Chai Protein may vary the prices on this website at any time, and prices are subject to change until you have paid for the products in full.
Shipping terms including delivery areas, shipping costs and estimated delivery times are contained in Chai Protein’s Shipping Policy published on this website, and the Shipping Policy is expressly incorporated in these Purchase Terms. Orders will not be processed for shipping to an address in a suburb not in Chai Protein’s delivery area.
Return claims (including for replacement products, refunds or credits) are detailed in Chai Protein’ Returns & Refunds Policy published on this website, and the Returns Policy is expressly incorporated in these Purchase Terms. Please refer to this policy to determine your entitlement to a return, and the process that you need to follow.
4. Shipping Policy
At Chai Protein, we not only strive to supply the best products in the marketplace but we also strive to ensure that your order reaches you as quickly and efficiently as possible. Our easy online purchasing system ensures your order is delivered to us instantly so we can then process and send to you as soon as possible.
Australian Shipping Fees:
The standard shipping charge is a flat fee of $9.95
If your order totals to over $150, delivery is free!
International Shipping Fees:
International shipping rates are calculated in AUD upon entering your address during the checkout process.
All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that the value of your order is displayed on your package – the value is the retail cost. Chai Protein can’t mark any package(s) as a “Gift” in order to avoid customs and duties fees.
Please note: on rare occasions, customs agents may delay the delivery of some packages at their discretion; this is unfortunately out of our control.
For more information on customs and duties charges, please contact your local customs.
Upon receipt of your order, your order details will be electronically forwarded to our 3rd party fulfilment centre for picking, packing & dispatch. Orders placed with all stock ready to deliver will leave the fulfilment centre within 24 hours Monday-Friday (excludes public holidays). The fulfilment centre uses Australia Post and DHL to ship products to you and all orders come with tracking and signature on delivery. Where the shipping address differs from the billing address, please ensure permission is obtained for the disclosure of personal information under the Privacy Act for third party recipients.
We use PayPal for our payment gateway. When paying, you can either pay with your credit card or if you have a PayPal account, log in and pay from your PayPal account.
You will receive a confirmation email from Chai Protein confirming your payment is successful.
Ordering & Delivery:
1. Goods are packed in a safe manner to prevent damage during transport
2. Goods are delivered to all regions of Australia using various transport services as stated above.
3. Orders are dispatched from Sydney, Australia on business days only (Mon to Fri -excludes public holidays).
4. If an item is out of stock, and remains unavailable for 48 hours, we will contact you by email.
5. Unfortunately, we are unable to redirect parcels once they have left our fulfilment centre.
6. To assist us getting your order to you as quickly as possible, please include your phone number and a valid email address to help if we need to sort out any issues with your order.
Australian Delivery Time-Frames:
Estimated Delivery Times within Australia (Australia Post guidelines).
Delivery within Sydney Metropolitan Area Next working day
Delivery to Melbourne 3-7 working days
Delivery to Queensland 3-7 working days
Delivery to other capital cities 3-7 working days
To other interstate locations 3-7 working days
Delivery times do not include handling time.
International Delivery Time Frames:
These times may very depending on your country.
Air Mail 3 – 10 Business Days
Delivery times do not include handling time.
All amounts shown on our website are in AUD. All orders will be transacted in Australian dollars. The final amount is only an estimate and excludes any taxes, duties, levies or tariffs that may be imposed.
Exchange rates change daily, and we can’t be responsible for any loss incurred as a result of currency fluctuation. Please note: your credit card processor may charge you a conversion rate fee.
5. Returns & Refunds
Returning Chai Protein products
We will offer a refund, exchange or store credit on faulty or damaged products purchased at Chai Protein if reported within 12 hours of delivery. If you receive a product that is damaged or faulty, please send us a photo of the damaged/faulty product to email@example.com and we will offer a refund, exchange or store credit. Delivery fee is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by Chai Protein will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items.
You must present your Chai Protein receipt or other adequate proof of purchase.
If you cannot present your Chai Protein receipt or other acceptable proof of purchase, Chai Protein reserves the right not to offer a refund or exchange.
Where you seek a refund for any item that was purchased as part of a ‘deal’, Chai Protein may refund the price in accordance with deal eligibility. No refund will be given on free items and any refund amount may be recalculated if your return results in deal eligibility no longer being met.
Please allow 5 business days for a refund to be processed from the date that the returned item is received by Chai Protein. You will be informed via the email address that is listed on your Chai Protein account once this transaction has been processed. Refunds will be issued to the credit card or PayPal account that the payment had originally come from. If this will be an issue for any reason, please be aware that you must contact our customer care team at firstname.lastname@example.org prior to returning any items to Chai Protein in order to organise alternative arrangements. If this is not done prior to your return being sent back, any issues which may arise with refunds to the original account are completely out of our control and Chai Protein will not be held accountable.
Chai Protein reserves the right to:
Assess the condition and age of returned goods prior to offering an exchange or refund. This may result in a repair, exchange or refund being refused.
• Your original Chai Protein receipt is the best form of proof of purchase
• Refunds will be issued using your original payment method
6. Subscription Contract
The Subscription Contract is between you and us.
By purchasing a Monthly Subscription, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. Your subscription will be automatically extended for successive monthly periods and your payment method will automatically be charged for each successive quarterly period at the then-current subscription rate.
By purchasing a Quarterly Subscription, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. Your subscription will be automatically extended for successive monthly periods and your payment method will automatically be charged for each successive quarterly period at the then-current subscription rate.
To cancel your Subscription, you must log on to your account and follow the cancellation procedures. If you cancel, you may use your subscription until the end of your then-current subscription term. If you’d like to cancel your next order, you must do so prior to the re-billing date. Chai Protein may submit periodic charges (e.g., quarterly) without further authorisation from you, until you provide prior notice that you have terminated this authorisation or wish to change your payment method. Such notice will not affect charges submitted before Chai Protein reasonably could act. We may terminate the agreement at any time at our discretion provided the Customer receives refund for any product paid for but not delivered.